Being Visible and Serving Your Customers

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Maybe by the time my son is in high school I won’t cry on the first day of school. As we drove closer to the school, there was our new Principal, Mr. Carpenter wearing the crossing guard vest and escorting kids and parents across to the school, waving hello to everyone and saying “Welcome Back!” He knew that parents would be escorting their little ones and walking them to class for the first time. I appreciated his efforts to be there this morning…my son is in good hands. Think of the opportunity principals lost this week who stayed in their offices. Maybe it would be fun to have a principal ride the school bus sometimes! (Bus photo by Exrorro.)

Another experience vivid in my mind is when I was young and was in a TV commercial. The Hollywood director was very nice and even served lunch to us, something I’ve never seen since on a set. Usually the director doesn’t even eat with the talent or crew and there he was, serving us! He conveyed sincere appreciation and kindness through his actions. And I think we all worked harder after lunch! Amazing how when you show gratitude it blesses you back.

I hope that even though I am online (mostly–Utah StartUp Princesses see me at our local events) and you don’t get to see me plugging away at my emails or posts that you know that I love to serve you and am always thinking of how I can do better in my role here. I appreciate that you have subscribed to our RSS, that you comment on our posts, that you email me questions, and that you have fun with our “royalty” theme. I also appreciate our Fairy Godmothers for writing awesome posts, answering our toughest questions and speaking at our events! (That reminds me…if you’re in Utah, please save Oct 12 for our StartUp Princess Make a Wish, Make it Happen conference at Utah Valley State College, sponsored by UVSC and the Orem Small Business Development Center. Only $65! Email me for details.)

Today’s Magic Wand: Have you had an especially great experience being served my a leader or boss? Now that you’re the “boss” what do you hope to emulate? Please share with us!

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