Comments on: Exceeding Your Customer’s Needs and Expectations Every Time http://startupprincess.com/exceeding-your-customers-needs-and-expectations-every-time/ Connections, Resources, and Coaching for Women Entrepreneurs Wed, 17 Mar 2010 19:00:35 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Sharon Wilson http://startupprincess.com/exceeding-your-customers-needs-and-expectations-every-time/comment-page-1/#comment-41855 Sharon Wilson Sat, 25 Oct 2008 02:34:16 +0000 http://startupprincess.com/wordpress/exceeding-your-customers-needs-and-expectations-every-time/#comment-41855 Great insight on this Heather - I completely agree with you! Too often these are principles that those of us in business can forget. <abbr><em>Sharon Wilsons last blog post...<a href="http://www.coachingfromspiritchallenge.com/what-are-the-tools-you-can-use-in-applying-spiritual-business-principles-to-managing-worry/" rel="nofollow">What Are the Tools You Can Use in Applying Spiritual Business Principles to Managing Worry?</a></abbr></em> Great insight on this Heather – I completely agree with you! Too often these are principles that those of us in business can forget.

Sharon Wilsons last blog post…What Are the Tools You Can Use in Applying Spiritual Business Principles to Managing Worry?

]]> By: Sarah Bray http://startupprincess.com/exceeding-your-customers-needs-and-expectations-every-time/comment-page-1/#comment-38872 Sarah Bray Mon, 29 Sep 2008 17:20:49 +0000 http://startupprincess.com/wordpress/exceeding-your-customers-needs-and-expectations-every-time/#comment-38872 Totally missed this post (where have I been??) but it is so inspiring! Must tape on computer. :) <abbr><em>Sarah Brays last blog post...<a href="http://feeds.feedburner.com/~r/SjoyStudios/~3/391638163/" rel="nofollow">Designs that didn’t work</a></abbr></em> Totally missed this post (where have I been??) but it is so inspiring! Must tape on computer. :)

Sarah Brays last blog post…Designs that didn’t work

]]> By: Jean http://startupprincess.com/exceeding-your-customers-needs-and-expectations-every-time/comment-page-1/#comment-4654 Jean Sat, 29 Dec 2007 01:55:44 +0000 http://startupprincess.com/wordpress/exceeding-your-customers-needs-and-expectations-every-time/#comment-4654 I love this! I have kids 20 & 10. I am very lucky that both are my biggest fans in starting my business - All Moms Go To Heaven. They both are very much involved in many aspects of what I am doing. What I have told them both frequently is that based on example from most retailers they do not even have any idea what great or even good customer service is. I think maybe it has to do with our 24/7 society, as well as big box stores being the norm - somewhere the idea of taking pride/and care of your customers has gotten lost into "it's not my problemville", "just let it slide by". I really think that many do not know what good or great customer service is all about because they have never experience it. And I tell my kids that they are missing out on the sweetness of life - they should expect the best from everyone, as well as what they give to whatever they are doing. I sort of get disappointed when I see how sloppy our society has become - I feel that many do not know any better. Thanks for the awesome post as a reminder to us all not to settle for being mediorcre! I love this! I have kids 20 & 10. I am very lucky that both are my biggest fans in starting my business – All Moms Go To Heaven. They both are very much involved in many aspects of what I am doing. What I have told them both frequently is that based on example from most retailers they do not even have any idea what great or even good customer service is. I think maybe it has to do with our 24/7 society, as well as big box stores being the norm – somewhere the idea of taking pride/and care of your customers has gotten lost into “it’s not my problemville”, “just let it slide by”. I really think that many do not know what good or great customer service is all about because they have never experience it. And I tell my kids that they are missing out on the sweetness of life – they should expect the best from everyone, as well as what they give to whatever they are doing. I sort of get disappointed when I see how sloppy our society has become – I feel that many do not know any better. Thanks for the awesome post as a reminder to us all not to settle for being mediorcre!

]]> By: Heather Ledeboer http://startupprincess.com/exceeding-your-customers-needs-and-expectations-every-time/comment-page-1/#comment-2128 Heather Ledeboer Tue, 31 Jul 2007 16:47:55 +0000 http://startupprincess.com/wordpress/exceeding-your-customers-needs-and-expectations-every-time/#comment-2128 Thank you Debbie and Teresa for your kind comments!:) Thank you Debbie and Teresa for your kind comments!:)

]]> By: startupprincess http://startupprincess.com/exceeding-your-customers-needs-and-expectations-every-time/comment-page-1/#comment-2099 startupprincess Mon, 30 Jul 2007 06:55:42 +0000 http://startupprincess.com/wordpress/exceeding-your-customers-needs-and-expectations-every-time/#comment-2099 thank you for sharing, Teresa! great to see you here! thank you for sharing, Teresa! great to see you here!

]]> By: Teresa Morrow http://startupprincess.com/exceeding-your-customers-needs-and-expectations-every-time/comment-page-1/#comment-2098 Teresa Morrow Mon, 30 Jul 2007 04:43:18 +0000 http://startupprincess.com/wordpress/exceeding-your-customers-needs-and-expectations-every-time/#comment-2098 Heather, Thank you for writing such a wonderful article on one of the most important if not the most important part of being in business, customer service. I just had a not so great experience as a customer and I was surprised at how it didn't seem to matter that I was unhappy with the service but that I didn't follow up enough with them about what needed to be done (even though I had sent them messages and a list about what needed to be done). I didn't know the customer needed to follow around the service provider about what they should do when they offered their services to me? Anyway, then when I asked for a refund for other services that were not begun yet, I was told also in that respect, "I am sorry, I don't offer refunds". Now, this didn't allow me to have a great experience with this company and I am out of money that I spent to get things done that weren't done properly and not in a timely manner. Lesson learned. And a word of advice as well....be sure to have everything down in writing so nothing can be left to "interpretation". Thanks again for this great article Heather. It is always a great reminder to think about how the experience we are giving to our customers. Heather,
Thank you for writing such a wonderful article on one of the most important if not the most important part of being in business, customer service.
I just had a not so great experience as a customer and I was surprised at how it didn’t seem to matter that I was unhappy with the service but that I didn’t follow up enough with them about what needed to be done (even though I had sent them messages and a list about what needed to be done). I didn’t know the customer needed to follow around the service provider about what they should do when they offered their services to me? Anyway, then when I asked for a refund for other services that were not begun yet, I was told also in that respect, “I am sorry, I don’t offer refunds”. Now, this didn’t allow me to have a great experience with this company and I am out of money that I spent to get things done that weren’t done properly and not in a timely manner. Lesson learned.
And a word of advice as well….be sure to have everything down in writing so nothing can be left to “interpretation”.

Thanks again for this great article Heather. It is always a great reminder to think about how the experience we are giving to our customers.

]]> By: startupprincess http://startupprincess.com/exceeding-your-customers-needs-and-expectations-every-time/comment-page-1/#comment-2094 startupprincess Sat, 28 Jul 2007 19:11:07 +0000 http://startupprincess.com/wordpress/exceeding-your-customers-needs-and-expectations-every-time/#comment-2094 Thanks Start Up Princess Debbie for your kind words about Heather. ;) Thanks Start Up Princess Debbie for your kind words about Heather. ;)

]]> By: Debbie Savage http://startupprincess.com/exceeding-your-customers-needs-and-expectations-every-time/comment-page-1/#comment-2091 Debbie Savage Sat, 28 Jul 2007 14:30:20 +0000 http://startupprincess.com/wordpress/exceeding-your-customers-needs-and-expectations-every-time/#comment-2091 Wow! What GREAT words of advice. I have purchased several items from Heather and am just simply impressed by the whole process of customer service. From the moment I enter the site to the order confirmation...I can honestly say she does have the customer in mind. :) Her work ethics and heart behind her business thrills me and inspires me to become a better business woman....to give my heart to my customers in the same way. I wish Heather was much closer in proximity but now that she is in ID and I can take advantages of greater savings (no CA Sales Tax! :). I regularly check her site for sales and new products and know exactly what to expect. It is flawless! Keep it up GIRL! Best, Debbie Savage Baby Emi Jewelry Wow! What GREAT words of advice. I have purchased several items from Heather and am just simply impressed by the whole process of customer service. From the moment I enter the site to the order confirmation…I can honestly say she does have the customer in mind. :)

Her work ethics and heart behind her business thrills me and inspires me to become a better business woman….to give my heart to my customers in the same way.

I wish Heather was much closer in proximity but now that she is in ID and I can take advantages of greater savings (no CA Sales Tax! :) .

I regularly check her site for sales and new products and know exactly what to expect. It is flawless!

Keep it up GIRL!

Best,
Debbie Savage
Baby Emi Jewelry

]]> By: Heather Ledeboer http://startupprincess.com/exceeding-your-customers-needs-and-expectations-every-time/comment-page-1/#comment-2083 Heather Ledeboer Thu, 26 Jul 2007 22:13:31 +0000 http://startupprincess.com/wordpress/exceeding-your-customers-needs-and-expectations-every-time/#comment-2083 Thank you ladies for your kind and encouraging words! I am so thrilled you found the article useful, it was fun to write. Thank you ladies for your kind and encouraging words! I am so thrilled you found the article useful, it was fun to write.

]]> By: Jamie Dadant http://startupprincess.com/exceeding-your-customers-needs-and-expectations-every-time/comment-page-1/#comment-2082 Jamie Dadant Thu, 26 Jul 2007 21:40:50 +0000 http://startupprincess.com/wordpress/exceeding-your-customers-needs-and-expectations-every-time/#comment-2082 It was so ironic to read this post today. I just received a complaint from a customer who has not received her order (the item was shipped and she should have already received it). I responsded right away and tried to be as apologetic as I could. However, after reading Heather's post it made me think that once we get the situation resolved, I should follow up with a coupon code or gift certificate. Thanks Heather for the great advice, you are truly a pro at what you do. Jamie Mom and Owner, http://www.craftybabies.com It was so ironic to read this post today. I just received a complaint from a customer who has not received her order (the item was shipped and she should have already received it). I responsded right away and tried to be as apologetic as I could. However, after reading Heather’s post it made me think that once we get the situation resolved, I should follow up with a coupon code or gift certificate. Thanks Heather for the great advice, you are truly a pro at what you do.

Jamie
Mom and Owner, http://www.craftybabies.com

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